Retail Travel Specialist - Private Game Reserve - Johannesburg

Description

APPLY NOW - Travel Specialist – Retail

Johannesburg, Gauteng

Our client (Safari Company) is looking for passionate, creative, independent, dynamic, enthusiastic, service driven team player to join their team. The successful candidate will report directly to the Reservations Manager. More than one position available

Requirements

• Minimum of 3 – 5 years previous inbound tour consulting experience required
• A passion for delivering service excellence
• An in-depth knowledge of Tourplan advantageous
• A good knowledge of South Africa, Southern and East Africa preferable
• A willingness and aptitude to learn
• Good understanding of terms and conditions, product knowledge, third party Product destinations
• Understanding of travel industry channels
• Excellent computer skills including:
• Tourplan advantageous
• ESS is essential
• MS Office applications such as Word, Excel, PowerPoint and Outlook
• WETU
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
• Understanding and knowledge of the different markets in which Tour Operators operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Problem-solving skills
• Experiential Creativity (Crafting Experiences)
• Guest/Client Delight

Description

• 
  Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner which ensures guest budget is achieved
• Handling of bookings from quote to finalising, invoicing and travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• Proactive selling of our products and services ensuring the best possible safari for the guests
• An independent, curious and “can do it” nature
• Upholding the values of such as: Care of the people, Care of land and Care of the wildlife

Package on offer

• Market Related Salary
• Company Benefits

Starting Date: Immediately

To Apply: apply below .za

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